Customer Help

ACCEPTANCE

Any contract for the sale of goods between Seller and Buyer (“Contract”) shall incorporate these terms. No terms or conditions endorsed upon, delivered with or contained in the Buyer’s purchase order, confirmation of order, web order or other document will form part of any contract.

PRICES

Prices are inclusive of VAT, all International sales are not inclusive of local taxes, fees or any other government charges now in force or enacted in the future. If the buyer amends the quantity or delivery date from that specified in the order, the Seller reserves the right to increase prices to reflect such variations. Seller reserves the right to amend accidental errors or omissions. Unless otherwise agreed by the Seller in writing the price for the goods shall be the price set out in the Seller’s price list or on the website.

For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.

While trying to ensure that all prices on the www.mancraftuk.com website are accurate, errors can sometimes occur. If we discover an error in the price of goods you have ordered we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

DELIVERY

For UK orders, you should normally receive goods within 7 working days depending on your shipping option. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable and we will not be liable for any loss caused to you or your business by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (2-7 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. Royal Mail and Parcel Force cannot register an item as lost unless a 14 working day period has elapsed.

For all delivery charges quoted online, The Airsoft.store reserves the right to change delivery charges once all boxes have been packed. Extreme Airsoft will do what is possible within reasonable efforts to minimise volumetric weight before shipping.

If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents, licences or authorisations, the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance).

The Airsoft.store will not cover items damaged by the shipping carrier (subject to assessment from The Airsofgt.store Management). The Airsoft.Store will request loss and damages from the courier on behalf of the purchaser. This applies unless shipped using buyers own shipping account/courier or FOB dealings.

TERMS OF PAYMENT

Unless otherwise specified on the application and invoice, terms are cleared funds in advance of shipment. We accept payment by Debit / Credit card bank transfer, PayPal, Google Pay and Applepay payments can be made online or by telephone quoting your order number.

CANCELLATION

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

RETURNS POLICY

We want you to be happy with your purchase. Please check the goods before delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging, with any free gifts and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. All returns must be clearly labelled with a return Number ( which you can call us to be allocated a number ) any items returned to us without information or a number may be delayed in being processed. Under no circumstances are you to attempt repair yourself. If this is attempted we reserve the right to void any return statutory rights.

Please send all returns to the following address……..

Returns Department, The Airsoft Store, Unit 8 Winston Avenue, Croft, Leicestershire, LE9 3GQ.

INTELLECTUAL PROPERTY RIGHTS

Seller retains all intellectual property rights in and to all designs, engineering details and other data pertaining to any goods sold or any compilation, assembly, combination, method or process in which any such goods are used as components, except where such rights are expressly assigned under written agreement executed by a director of Seller

LIMITED WARRANTY

Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 30 days from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorisation number from seller.

Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorised repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods.

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.